Frequently Asked Questions
Factory & Certifications
Q:Are you a direct factory:
A:Yes, we are a professional direct factory specializing in chargers. OEM & ODM services are available.
Q: Do you have KC certification for South Korea market?
A: Yes. Our PD chargers comply with KS C IEC 62368-1 and hold valid KC certification.
Q: What international certifications do you have?
A: We have ETL,CB,PSE,SAA,UKCA,RCM,TISI,CE, FCC, RoHS and other complete certifications for global wholesale.
Q: Why can we trust your company?
A: We focus on long-term win-win cooperation with stable quality, transparent communication and on-time shipment.
Products & Customization
Q: What plug versions do you offer?
A: We supply KR, EU, US，UK,DE,JP and AU plugs to fit different regional markets.
Q: What customization can you support?
A: We support logo printing, custom color boxes, packaging design and parameter adjustment.
Q: Can you develop new items based on our requirements?
A: Yes, our R&D team accepts ODM new product development according to your demands.
Q: Can I mix different models in one bulk order?
A: Mixed models are negotiable, please consult our sales team for details.
Samples & Order Arrangement
Q: Can I order samples for testing?
Q: Can I order samples for testing?
Q: What is your MOQ?
A: MOQ for standard models is flexible. OEM & ODM orders require higher MOQ.
Q: How long is the production lead time?
A: 15–25 working days for standard orders; 30–45 working days for customized orders.
Q: What payment terms do you accept?
A: We mainly accept T/T. Better payment terms can be discussed for long-term partners.
Quality Control & After-Sales
Q: How do you control product quality?
A: Strict full inspection will be implemented for all goods before shipment
Q: What’s your after-sales policy?
A: We provide targeted solutions for quality issues caused by production and reply within 24 hours.
Q: Can you arrange logistics for shipment?
A: We can arrange delivery or work with your forwarder as your request.
Q: How to get an official quotation quickly?
A: Please inform us of model, quantity, plug type and customization needs, we will quote within 24 hours.
Why Choose Us
